Essay
May 13th, 2025
Searching For A Problem
SETH HOLLIS
SETH HOLLIS

630 words
4 min. read
Many products arrive polished. The design is thoughtful, the demo flows, the features check every box. On paper, everything looks right. Yet after the first wave of calls and trials, interest fizzles. Prospects nod politely, pilots return positive but shallow feedback, and customers compliment the sophistication without feeling compelled to act. The product works, but it does not matter.
Many products arrive polished. The design is thoughtful, the demo flows, the features check every box. On paper, everything looks right. Yet after the first wave of calls and trials, interest fizzles. Prospects nod politely, pilots return positive but shallow feedback, and customers compliment the sophistication without feeling compelled to act. The product works, but it does not matter.
This is one of the oldest traps in entrepreneurship: building something useful and building something wanted are not the same. Teams often confuse the energy of creating with the reality of demand. They fall in love with their own ability to solve problems, assuming that if the engineering is solid, customers will follow. But utility alone rarely creates urgency. Without urgency, adoption drags, sales stall, and what once felt promising becomes optional.
This is one of the oldest traps in entrepreneurship: building something useful and building something wanted are not the same. Teams often confuse the energy of creating with the reality of demand. They fall in love with their own ability to solve problems, assuming that if the engineering is solid, customers will follow. But utility alone rarely creates urgency. Without urgency, adoption drags, sales stall, and what once felt promising becomes optional.
The pattern is especially common among technical founders. The skill to turn vague ideas into working systems is both gift and blind spot. When you can build almost anything, the act of building becomes its own momentum. New features spark new directions, integrations multiply possibilities, and soon the product is a reflection of what the team can do rather than what customers actually need. Conversations with users become confirmations, not explorations. The team hears what they want to hear, shaping the story of a market that never really existed.
The pattern is especially common among technical founders. The skill to turn vague ideas into working systems is both gift and blind spot. When you can build almost anything, the act of building becomes its own momentum. New features spark new directions, integrations multiply possibilities, and soon the product is a reflection of what the team can do rather than what customers actually need. Conversations with users become confirmations, not explorations. The team hears what they want to hear, shaping the story of a market that never really existed.
This cycle persists because it rewards everyone in the short term. Engineers stay engaged by tackling complex problems. Founders show progress to investors. Marketers get new features to advertise. Advisors see velocity. Boards see activity. The incentives align around visible output, even when that output drifts further from real demand. A product rich in capability but poor in focus emerges—impressive to look at, easy to talk about, but hard to buy.
This cycle persists because it rewards everyone in the short term. Engineers stay engaged by tackling complex problems. Founders show progress to investors. Marketers get new features to advertise. Advisors see velocity. Boards see activity. The incentives align around visible output, even when that output drifts further from real demand. A product rich in capability but poor in focus emerges—impressive to look at, easy to talk about, but hard to buy.
Eventually, the gap shows itself in the market. Sales conversations become tours through functionality, not discussions about outcomes. Marketing campaigns grow heavy with jargon because there is no clear story to tell. Onboarding overwhelms rather than guides. Customer success spends more time explaining than enabling. The product’s ambition outpaces its necessity.
Eventually, the gap shows itself in the market. Sales conversations become tours through functionality, not discussions about outcomes. Marketing campaigns grow heavy with jargon because there is no clear story to tell. Onboarding overwhelms rather than guides. Customer success spends more time explaining than enabling. The product’s ambition outpaces its necessity.
The alternative requires a painful shift: beginning not with what can be built, but with what must be solved. And “must” has to be defined with precision. The strongest products rarely start with sweeping functionality. They begin by tackling one sharp, unavoidable problem—something users encounter often enough, and painfully enough, that they cannot ignore it. That single focus becomes the foundation on which everything else is built.
The alternative requires a painful shift: beginning not with what can be built, but with what must be solved. And “must” has to be defined with precision. The strongest products rarely start with sweeping functionality. They begin by tackling one sharp, unavoidable problem—something users encounter often enough, and painfully enough, that they cannot ignore it. That single focus becomes the foundation on which everything else is built.
This discipline is uncomfortable. It asks teams to cut scope, ignore tempting opportunities, and accept that most potential customers will never care. It demands that each feature prove its worth in behavior, not in theory. It replaces the rush of launching new capabilities with the slower, quieter work of testing assumptions, studying patterns, and observing when frustration turns into genuine urgency.
This discipline is uncomfortable. It asks teams to cut scope, ignore tempting opportunities, and accept that most potential customers will never care. It demands that each feature prove its worth in behavior, not in theory. It replaces the rush of launching new capabilities with the slower, quieter work of testing assumptions, studying patterns, and observing when frustration turns into genuine urgency.
Restraint of this kind feels unnatural to builders. It means saying no to clever ideas, to investor requests, and to customer suggestions that pull attention away from the core. But this is how clarity forms. Products that matter do not try to do everything. They transform one part of life so directly that people cannot go back to the way things were before.
Restraint of this kind feels unnatural to builders. It means saying no to clever ideas, to investor requests, and to customer suggestions that pull attention away from the core. But this is how clarity forms. Products that matter do not try to do everything. They transform one part of life so directly that people cannot go back to the way things were before.
In crowded markets, this is the only real way to stand out. Sophistication without focus creates noise. Focus creates gravity. The companies that endure are those that pick the narrowest, most painful entry point and solve it so completely that adoption feels inevitable. From there, expansion happens naturally.
In crowded markets, this is the only real way to stand out. Sophistication without focus creates noise. Focus creates gravity. The companies that endure are those that pick the narrowest, most painful entry point and solve it so completely that adoption feels inevitable. From there, expansion happens naturally.
The lesson is simple, though rarely followed: a product in search of a problem is a product without a future. Engineering can carry you to the launch, but only necessity carries you past it. The goal is not to build something impressive. The goal is to build something essential.
The lesson is simple, though rarely followed: a product in search of a problem is a product without a future. Engineering can carry you to the launch, but only necessity carries you past it. The goal is not to build something impressive. The goal is to build something essential.
-Hollis
-Hollis
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Searching For A Problem



Essay
May 13th, 2025